Shipping and return policies for Wraithshadows

Shipping Info
How long will it take to get my order?

Orders usually ship within 1-3 days of processing (excluding weekends and holidays) and arrive within 2 weeks for U.S. orders. Transit time to Canada can take up to 3 weeks, while transit overseas may take 3-5 weeks.

What are your international order policies?

If you are an international customer, you are ordering AT YOUR OWN RISK. Unfortunately there is nothing we can do if an international package is lost in transit and can only advise for you to ask your local postal center for any information. International orders will ship to your confirmed Paypal address.

Are confirmation e-mails sent when you send the items I've ordered?

Yes, you will receive an email confirmation on the day of shipment if your shipping address is wthin the U.S. Please add to your contacts list to ensure our emails can reach you successfully.

Return Policy
An item from my order is defective or damaged. How do I exchange it?

Please note that we are not responsible for orders that arrive to you damaged by the Post Office; we will never ship you a damaged item; any damaged or missing packages should be reported to your local Postmaster. However, if you receive an item other than what you ordered, simply return it and we will replace it with the correct item, along with a credit slip to cover your return shipping expenses.

For any problem with your order you may email: